Medical Card Inquiries

- What to do if I lost my medical card and I need a medical service?

When your card is lost, please report the matter to your HR department in order to reissue a new one for you. In the meantime, if you require a healthcare service you can use your e-card that can be found under the insurance section on your GlobeMed FIT account.

We also recommend that you activate the OTP service through your HR department in order to secure your transactions when your card is lost or stolen and to avoid any fraud or abuse.

- What are the applicable security measures against fraudulent actions and identity theft?

GlobeMed is offering the one-time password (OTP) services that can be activated through your HR department to make sure that you are the only person benefiting from your medical coverage. The OTP is a password received on your registered mobile number that is sent upon requesting a medical service using your ID number on GlobeMed system. When claiming your service, you will be asked by the provider for the received OTP number.

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